MaydaySOS Privacy Policy

Summary

MaydaySOS has no user accounts, no analytics, no advertising, and no third-party tracking. We do not collect your personal information, and we do not sell, share, or disclose it to anyone. What you enter stays on your iPhone or Android device.

What stays on your device

The age and sex you enter, your language and appearance preferences, your acceptance of the user agreement, and the record of which facility data you have downloaded are stored on your device only. They are not transmitted to EMSHospitalList. We never see them.

Your location

MaydaySOS uses your position on the device itself to show your coordinates, to choose the right local emergency number, to select the language the message is spoken in, and to order hospitals by distance. Your position is not transmitted to EMSHospitalList.

Address and place-name lookup

On iOS, online address and place-name lookup uses Apple's mapping service. On Android, online street-address lookup uses the device's geocoding service, which may be provided by Google or the device's service provider. Online lookup may send your coordinates to the relevant provider and is governed by that provider's privacy terms. These requests are not sent to EMSHospitalList. The free Android version shows a street address, without nearby landmark names.

With the relevant continent pass and downloaded offline map data, supported address, building, and landmark information can be looked up on your device without an internet connection. Without the relevant offline data or a network connection, your GPS coordinates remain available.

The microphone

MaydaySOS never records audio. On iOS, the app asks for microphone permission only so the spoken emergency message can be forced out of the phone's loudspeaker when headphones or earbuds are connected. No recording is made, stored, or transmitted, and the app contains no recording capability.

Hospital data downloads

When you download a continent's hospital data, your iPhone or Android device requests files from a content delivery network we operate. As with any request to any website, the standard server logs for that network may record ordinary technical information such as the IP address of the requesting device, the time, and which file was requested. We do not use this information to identify you and we do not combine it with anything else. The data files themselves are encrypted and signature-checked before your device will open them.

Purchases

Hospital access is sold through continent passes. Purchases on iOS are processed by Apple through the Apple App Store; purchases on Android are processed by Google through the Google Play Store. The applicable store handles payment under its own privacy and payment terms. MaydaySOS does not collect or store your payment card details or your Apple or Google account password.

Purchases are associated with the Apple Account or Google Account used at checkout. On iOS, a purchase can be restored through the App Store. On Android, a continent pass is a one-time product that is consumed when it is granted, and Google Play does not report a consumed product back to the app as an ongoing entitlement; the app therefore keeps the record of your pass on your own device. Where Android backup is enabled for this app, that record is included in your device backup and can be restored to a new Android device signed in to the same Google Account. If that record is lost, an unexpired pass cannot be reinstated by EMSHospitalList or by Google.

No analytics, advertising, or tracking

MaydaySOS contains no analytics software, no crash-reporting service, no advertising, and no third-party tracking of any kind. It does not use the advertising identifier and does not ask for permission to track you across apps or websites. Apple and Android platform services, including store billing and online address lookup, are described above and operate under their providers' privacy terms.

Children

MaydaySOS is intended solely for individuals eighteen (18) years of age or older. We do not knowingly collect information from children, and because the app collects no personal information at all, none is collected from anyone.

Your rights

Because MaydaySOS collects no personal information about you, there is nothing held by us to access, correct, export, or delete. Everything the app stores lives on your own device. Deleting the app removes all of it from your device. On Android there is one exception: where you have Android backup enabled for this app, the record of a trip pass you have bought — and nothing else — is included in your device backup, so that a pass you have paid for is not lost when you change phones. No other information is included in that backup. If you have a question about this, write to us using the address below.

Changes to this policy

If this policy changes, the Last Updated date above will change with it, and the revised policy will appear in the app. Your continued use of MaydaySOS after that date means you accept the revised policy.