EMSHospitalList Inc. · Android release
MaydaySOS Support
MaydaySOS is currently available on Android. Find answers about emergency calling, spoken messages, offline hospital data, and trip passes below.
Common questions
What can I use for free?
The Android app shows the local emergency number, your GPS position, and a spoken emergency help message in supported languages. A street address is available with a connection. Emergency calls still require an available phone connection; download and location features do not create cellular coverage.
What works offline?
Stored emergency numbers and GPS coordinates can be used without an internet connection. Spoken help messages depend on the speech voices available on your device. Hospital and offline place information require an active continent pass and a completed download for the covered region. Check the download before departure. Online street-address lookup and external navigation may require a connection.
Does a listed country include every hospital?
No. The country-by-country directory list shows where hospital records are listed, not a guarantee that every facility or service is included. Verify current details directly with the facility and follow local instructions.
Why is my location or address missing?
Check that location services and MaydaySOS location permission are enabled. GPS accuracy can vary by device and surroundings. A street address needs a connection; your coordinates can still be available without one. If the app says the position is not accurate enough, move to a location with a clearer view of the sky when safe to do so.
Does MaydaySOS record my voice?
No. The app plays spoken help messages; it does not record audio. See the privacy policy for platform-specific permissions and data handling.
Trip passes and downloads
What does a continent pass include?
A pass unlocks hospital information and downloaded place details for an available covered region for the access period shown in Google Play. It is a one-time purchase, not an automatically renewing subscription. Confirm the available region, term, and price in the app before purchase.
I purchased a pass but cannot access it.
Confirm that Google Play is signed in to the account used at checkout and check whether your continent data finished downloading. On Android, a granted pass is consumed by Google Play and the app keeps its access record on your device. If Android backup was enabled for MaydaySOS, that record may be restored to a new device signed in to the same Google Account. If the record is lost, neither EMSHospitalList nor Google can reinstate an unexpired pass. See Purchases in the privacy policy for details. Contact us to investigate an access problem, but please do not send payment-card details.
The hospital download fails.
Use a reliable connection, confirm there is sufficient device storage, and try the download again. If it still fails, tell us the continent, country, Android version, app version, and the error shown. Do not send patient information.
Contact support
Email contact.thelist@emshospitallist.com. Include your device model, Android and app versions, country, and a short description of the problem. For a facility correction, include the facility name, country, detail to review, and a public supporting source if available.
This inbox does not dispatch emergency help. Do not include patient records, medical details, or payment-card information.
For partnerships or other company inquiries, use the contact page.
In an emergency
Call the local emergency number and follow the directions of responders. MaydaySOS is an information and communication tool, not a dispatch service or a substitute for professional emergency care.